Frequently Asked Questions

You have questions? We have answers!

If you don’t find the anser to your question below, don’t hesitate to reach out to us and we’ll do our best to respond as quickly as we can.

Registration

  • Transfer
    • Convention registration can be transferred to another person before June 1, 2023 by contacting [email protected] and providing the new person’s information.
  • Cancellation
    • Cancellation requests must be sent to [email protected].
    • Before June 1, 2023: A refund, minus a $25 admin fee, will be processed.
    • After June 1, 2023: No refunds, however the Fun Badge tour can be transferred to another registered attendee at no cost.

Tours

All tours are transferrable. Tours are cancellable (with full refund minus $25 admin fee) before June 1, 2023 with the exception of the Fun Badge Tour which is non-refundable.

Merchandise

All sales are final. No refunds or cancellations.

We need as many volunteers as possible to make this convention a success. If you are willing to donate some of your time, either before or during convention, please visit our Volunteers page and reach out to our volunteer coordinator.